Refund/Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

We do not require that you return bottles of wine that arrive broken or if you find the wine corked.  Instead, we ask you to contact us at support@ghvinos.com and send us photos of the broken or bad wine (you holding a glass of the wine and cringing is sufficient). 

We will gladly send you a replacement bottle or a comparable bottle from our portfolio of your choice.  

To start a return, you can contact us at support@ghvinos.com. If your return is accepted, we will send you a list of the options you can choose from for your replacement.  

You can always contact us for any return question at support@ghvinos.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to contact us, and once the return is accepted, we will do everything we can do get you a set of replacement options.

Refunds
We cannot provide refunds for broken or tainted wine bottles.  We cannot replace wines that you simply don't like, but contact us and we'll do our best to understand your circumstances and offer you alternatives to try at discounted prices.  Please contact us and we will offer you as many options as possible to make you happy and keep you as a customer.