Refund policy

By law, we can only accept return of alcoholic beverages that were purchased in error.   In the event your wine or spirit is deemed bad (corked, stored/shipped improperly, baked), please contact us so we can evaluate how best to handle the situation.  

Unfortunately, we cannot guarantee that you'll like every wine we sell.  Hopefully, that's fair and balanced, and assures you we want to stand behind our products but can't stand behind your palate.  To each their own.  

Also, wine goes bad (assuming the wine wasn't made badly in the first place).  We test/taste all of our wine lots to insure they leave our warehouses as well made wines.  However, wines go bad for a number of reasons, mostly with not having enough preservatives (usually sulfur, which our wines use sparingly and most often just have the natural sulfur inherent in the wine), are stored improperly or are heated (in sunlit, not refrigerated).  We refrigerate our wines from winery to our warehouses, and store our wines in the dark to ensure they do not go bad on our watch. 

Unfortunately, we cannot be responsible for how the wine is stored after we ship it.  

Your Bottle of Wine Might Be Bad If:

  • The smell is off. If a wine's aroma is moldy or resembles a musty basement, wet cardboard, or vinegar, it's turned. A heavy raisin smell is another bad signal.
  • The red wine tastes sweet. If the bottle of red wine has the aroma of Port or tastes like dessert wine (even though it is neither of those two things), it has been overexposed to heat, and is therefore undrinkable.
  • The cork is pushed out slightly from the bottle. That's a sign the wine has overheated and expanded within the bottle.
  • The wine is a brownish color. A brown hue in red wine demonstrates that the liquid is past its prime. White wines that have darkened to a deep yellow or brownish straw color are usually oxidized.
  • You detect astringent or chemically flavors. Wine that lacks fruit, is raspy, too astringent, or has a paint-thinner taste is usually bad.
  • It tastes fizzy, but it's not a sparkling wine. A still wine that is fizzy or effervescent has undergone a second fermentation after the bottling and shouldn't be enjoyed.

 

Your customer satisfaction is of paramount importance to us so, if you have an issue with one of our products, please contact us to give us the chance to make it right.  In the day and age of internet and social media review ratings, please give us the chance to make you a happy, loyal customer and advocate.  And please leave us feedback, both good and bad, as your satisfaction is paramount to us.  


To be eligible for a return, your item must be in the same condition that you received it, unopened and in its original packaging.  You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ghvinoswines@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ghvinoswines@gmail.com


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.